MUST:

• 6 years of experience in web project coordination/management 
• Has managed web based/website projects within pharma/healthcare 
• Experience working with designers/web dev’s/pharma brand and the clients 
• Digital marketing and web program management that can hand hold the creative team and development team and work closely with client
• Knowledge of figma or other design tools and AEM (adobe experience manager, their CMS), or very similar tools
• Pharma/healthcare- some sort of knowledge on MLR processes + regulations 
• Strong stakeholder management and communication skills across brand, IT, agencies, and cross-functional teams.
• Proven experience coordinating multi-agency workflows and vendor ecosystems.
• Hands-on experience managing digital/web projects, preferably within regulated or enterprise environments.
• Strong understanding of web production processes, campaign lifecycles, and digital content operations

PLUS:

•  has worked with an offshore team before 

•  AEM – adobe experience manager- highly preferred 

•  Background in agile delivery models, digital agencies, or client-facing consulting environments.

DAY TO DAY:

Our pharmacy marketing agency client is seeking a Web Liaison to join their team. They are launching pharma websites/web development in Adobe Experience Manager. Work with the pharma brand team and tech team and be the POC for the launch. The Web Liaison will serve as the primary point of connection between client brand teams, internal delivery groups, external agencies, and technology partners to ensure seamless planning, execution, and delivery of web initiatives. This role is responsible for demand forecasting, intake management, stakeholder alignment, project tracking, and ensuring all web deliverables meet brand expectations, quality standards, and timelines. Ability to also hand old with the offshore team.

Key Responsibilities

•  Build and maintain strong client and brand team relationships, acting as a trusted advisor.

•  Lead demand forecasting, capacity planning, and intake for web campaigns and digital requests.

•  Drive end-to-end program oversight, ensuring alignment with Business Teams (BTs) and delivery objectives.

•  Devise communication plans and ensure coordination between Business /Agency and technology stakeholders. 

•  Coordinate with agencies for project Kickoffs, requirements gathering, timelines, and dependencies.

•  Facilitate demand intake discussions with Brand Managers and client stakeholders.

•  Conduct recurring status reviews with Brand Managers, agencies, PMs, and IT partners to track progress.

•  Work closely with cross-partner PMs and development teams to ensure timely delivery of all web assets and enhancements.

•  Identify, manage, and communicate risks, blockers, and issues—both internally and with clients.

•  Collaborate with other Liaisons to ensure consistency, knowledge sharing, and operational efficiency.

•  Maintain end-to-end accountability for successful delivery of web projects, ensuring brand compliance, quality, and stakeholder satisfaction.