Investigate, analyze, and resolve application issues with minimal direction. Perform and lead field investigations of application issues and interface with field users and management. Perform and lead application training and provide input in the development of training materials. Perform data analysis and assist in the development of reports. Perform application administrative functions and develop associated administrative procedures. Take the lead to assist support staff in investigating and resolving application issues. Lead efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance, and guidance to employees across the corporation in the proper use of applications. Lead the development of application testing plans and take a lead role in providing required user training plans.

Essential Job Functions & Tasks:

1. Investigate and resolve application issues with minimal direction from senior staff.

2. Perform application field investigations and interface with field staff and management.

3. Perform data analysis.

4. Participate in process design and develop business cases.

5. Perform application training.

6. Coordinate field user group activities.

7. Perform application administrative functions with minimal direction from senior staff.

8. Develop test plans and participate in testing.

9. Develop training plans/materials.

10. Participate in the collection of user requirements from field users.

11. Discuss technical issues competently with team members, end users and management.

12. Exhibit a high level of understanding of application functionality and associated business process.