Technology Support Specialist
Location: Fully Remote
Job Overview
We are seeking a Technology Support Specialist to support and enhance business applications used across financial and trust operations, with a focus on trust administration systems. This position involves managing user access, troubleshooting system issues, configuring application settings, and customizing digital forms and workflows to meet evolving business needs. The individual will work closely with business stakeholders and technical teams to ensure applications function effectively and efficiently.
The Technology Support Specialist will also support system integrations and data exchanges with third-party platforms, assist with reporting and dashboards, document business requirements, and identify opportunities to improve existing workflows. This position is ideal for someone with experience in trust operations who enjoys working with technology, solving system-related problems, and supporting business applications.
Responsibilities
- Support and maintain trust administration systems, including FIS TrustDesk or similar applications.
- Manage user access, create user accounts, maintain permissions, and troubleshoot system issues.
- Configure application settings and customize digital forms, workflows, and system fields.
- Work with forms containing predefined settings and modify configurations based on business requirements.
- Gather business requirements and translate them into system changes and improvements.
- Support third-party system integrations and troubleshoot issues related to APIs and data exchanges.
- Pull and analyze reports, review dashboards, and investigate data discrepancies.
- Utilize Excel form