DAY TO DAY:

Our insurance client is seeking a dynamic and experienced Surety Service & Support Team Manager. This individual will lead and support daily service operations while fostering a collaborative, accountable, and high-performing team environment. Oversee workflow execution to ensure accuracy, consistency, responsiveness, and efficient service delivery across the department. Strengthen operational continuity through cross-training, resource coordination, and support during periods of increased workload or staffing gaps. Develop, implement, and reinforce standardized processes, procedures, and best practices to improve scalability and operational effectiveness. Monitor operational performance metrics and reporting to drive accountability, visibility, and continuous improvement initiatives. Identify workflow challenges, inefficiencies, and service gaps, and collaborate with leadership to implement practical solutions and process enhancements. Serve as a key operational resource and escalation point, providing guidance and support to maintain service quality and team productivity. Partner with internal leadership and technology stakeholders to support system adoption, workflow optimization, documentation, and operational improvement initiatives while maintaining strong working knowledge of departmental operations to effectively balance strategic oversight with hands-on team support. Will have a team of 8-10 direct reports which is Account Executive Team and Renewal Team of 2.