ServiceNow Administrator
Must Haves
• 2+ years of hands‑on experience developing or administering the ServiceNow platform
• Strong experience with ITSM modules: Incident, Problem, Change, Request, Knowledge
• Proficiency with ServiceNow scripting (JavaScript, GlideRecord, client/server‑side scripts)
• Experience developing catalog items, record producers, workflows, and Flow Designer flows
• Ability to configure forms, UI policies, business rules, notifications, and access controls
• Experience with ServiceNow administration: user/role management, platform maintenance, upgrades
• Familiarity with the ServiceNow data model, tables, and relationships
• Experience supporting Service Portal or Employee Center components
• Understanding of ITIL processes and service management concepts
Plusses
• ServiceNow System Administrator certification
• Experience with basic integrations (REST/SOAP APIs, data imports)
• Exposure to CMDB, HRSD, or additional ServiceNow modules
• Experience troubleshooting performance issues or complex configuration defects
• Background working in Agile/Scrum environments
• Interest in growing into more advanced development responsibilities
Day‑to‑Day
The ServiceNow Administrator spends their day supporting and enhancing the platform through configuration, development, and operational support. They manage users, roles, and access controls, configure and maintain ITSM modules, and ensure the platform remains stable through routine maintenance and upgrade support.
They build and update catalog items, workflows, and Flow Designer automations, while also configuring UI policies, client scripts, business rules, and notifications to meet business needs.
The role supports knowledge base structures and lifecycle processes, troubleshoots incidents and defects, and assists with integrations under guidance from senior developers.
They participate in testing and deployment activities, maintain documentation and runbooks, and collaborate with business stakeholders to translate requirements into platform solutions. Continuous improvement is part of the rhythm—staying current with new ServiceNow features and following governance and best practices to ensure a scalable, high‑quality platform.