Position Summary

The PCS Support Specialist II provides Tier 2 technical support for end-user devices, software, and peripherals across corporate, distribution, and field locations. This role ensures reliable system performance, supports device lifecycle initiatives, and contributes to enterprise IT projects through collaboration, documentation, and process improvement.

Duties & Responsibilities

• Technical Support & Asset Management (50%)
• Resolve Tier 2-3 hardware, software, networking, and application issues. Troubleshoot system and performance problems, support end-user devices and collaboration tools, and partner with IT teams to resolve and document recurring issues.
• Customer Service & Professionalism (45%)
• Deliver high-quality, customer-focused support by maintaining a professional, proactive, and solution-oriented approach with employees, customers, and vendors.
• Mobility & Physical Requirements (5%)
• Travel as needed and lift or move equipment weighing up to 50 lbs.