Job Overview

The IT Support Associate provides dedicated phone-based customer service and entry-level technical support to end users. This role handles a high volume of incoming issues, researches and resolves basic to moderately complex technical problems, documents all activity in the ticketing system, and escalates when appropriate. Responsibilities include troubleshooting Windows OS, proprietary software, email issues, and general system support. The position also assists with real-time issue resolution to reduce downtime and maintain strong customer satisfaction.

Contract-to-Hire Open to Remote

Schedule: Monday–Friday, 9:30 AM–6:00 PM CST

Must-Haves

• Customer service experience and strong phone-based communication

• Entry-level technical support experience

• Ability to troubleshoot Windows OS, Outlook, and basic Microsoft Office issues

• Experience documenting tickets and following established support procedures

• Ability to lift 20–40 lbs as needed

• Strong organizational, time management, and problem-solving skills

• Ability to work in a team environment and follow escalation paths

• High school diploma required; Associate degree in a computer technology field preferred

Plusses

• Experience with proprietary software support

• Exposure to JURIS or claims management applications

• Prior help desk or call center technical support experience

• Familiarity with industry trends, security patches, or basic system configuration

• Ability to provide after-hours support when needed