Must-Haves

• Strong troubleshooting and problem-solving skills (hardware/software basics)
• Clear written and verbal communication
• Ability to work in a fast-paced, high-volume environment
• Basic computer knowledge (PCs, operating systems)
• Experience documenting issues in a ticketing or tracking system
• Solid customer service approach
• Ability to follow processes and meet performance metrics
• Typing speed around 40 WPM

Pluses

• Help desk, tech support, or call center experience
• Experience with POS systems, payment systems, or basic networking
• Experience supporting non-technical users
• Familiarity with dashboards or reporting tools
• Understanding of retail or restaurant operations
• Spanish language skills