·       Drive product strategy and roadmap execution for order management and post-purchase initiatives, with a strong focus on returns and member experience.

·       Lead discovery, requirements, prioritization, and delivery for capabilities that improve the post-order journey, including visibility, communication, issue resolution, and returns experiences.

·       Support strategic order management platform work by translating business and operational needs into scalable product solutions.

·       Partner with engineering, UX, operations, customer care, fulfillment, and other stakeholders to align priorities and move work from concept through launch.

·       Use customer feedback, operational insights, and performance data to identify opportunities, measure impact, and guide roadmap decisions.