Job Title: Digital Banking Analyst

Location: Fully Remote (EST/CST Preferred)

Duration: 2–3 Month Contract + Possible Extension/Conversion

Schedule: Full-Time | Monday–Friday | 8:00am–5:00pm or 9:00am–6:00pm EST

Interview Process: One-Step Virtual Interview

Start Date: ASAP

About the Opportunity:

Our banking client is seeking a Digital Banking Analyst to support customers and branch teams with online banking, ACH, debit card, and digital banking-related inquiries. This role is ideal for someone with prior banking customer support experience in a digital banking, online banking, treasury/cash management, or banking operations environment.

This is a Tier 2 support role assisting branches and customers with troubleshooting and escalation support for online and mobile banking platforms. The ideal candidate will come from a banking call center, digital banking support, or back-office banking operations environment and be comfortable handling inbound support requests while delivering excellent customer service.

Responsibilities:

• Provide Tier 2 support for online banking, ACH, debit card, and cash management issues escalated by branches and customers

• Assist customers with password resets, transfer issues, mobile deposit troubleshooting, online banking access, and digital banking platform support

• Troubleshoot online/mobile banking issues and coordinate with third-party vendors when platform or system issues arise

• Support consumer and business online banking platforms

• Process ACH exceptions, returned items, load errors, and related digital banking issues

• Respond to branch inquiries through phone, tickets, and Teams/chat support channels

• Support debit card and payment-related troubleshooting

• Assist with Treasury Management onboarding and digital banking setup for business clients

• Perform light data validation and maintain accurate documentation within banking systems

• Deliver strong customer service while managing multiple inbound requests in a fast-paced banking environment

Required Qualifications:

• 1+ year of experience supporting digital banking, online banking, or electronic banking customers

• Prior banking experience required (digital banking, operations, treasury support, or call center environment preferred)

• Experience supporting online/mobile banking platforms and customer troubleshooting

• Experience handling ACH, debit card, transfer, or online banking-related issues

• Strong customer service and phone support skills

• Ability to troubleshoot and escalate issues appropriately

• Comfortable working in a fast-paced support environment handling inbound requests

• Experience supporting branches and/or banking customers directly

• Strong attention to detail and comfort with light data validation

Preferred Qualifications:

• Experience with Fiserv DNA or Fiserv Client Central

• Experience with Zelle, ACH Manager, COCC Maverick, Deluxe, or PartnerCare Bill Pay

• Treasury Management or Cash Management support experience

• AAP (ACH Certification) preferred but not required

Additional Information:

• Fully remote opportunity

• Candidates located in EST or CST strongly preferred

• Background check and credit check required

• Opportunity may extend or convert permanent based on business needs and performance

• Interviews available immediately with quick turnaround for onboarding