● Monitor production systems, investigate incidents, and resolve known issues across integrations,

workflows, and data pipelines.

● Troubleshoot complex problems surfaced by Customer Success, Implementation, or Product teams

and drive issues to resolution.

● Coordinate incident response and escalate effectively when deeper engineering fixes are required.

● Support production releases, validate successful rollouts, and assist with post-release troubleshooting.

● Improve system reliability and observability by partnering across teams to strengthen tooling,

monitoring, and operational processes.

Required

● 2+ years of experience in technical support, site reliability, production engineering, or a similar role.

● Strong debugging and troubleshooting skills in distributed systems.

● Experience monitoring and supporting production applications.

● Familiarity with JavaScript-based backend systems, preferably Node.js.

● Comfort working across logs, queues, APIs, and cloud infrastructure.

● Strong communication skills and the ability to coordinate across technical and non-technical teams.

Preferred / Stand-Out

● Experience with AWS infrastructure.

● Experience with healthcare integrations or HL7/FHIR workflows.

● Familiarity with observability tools such as Datadog, CloudWatch, or similar platforms.

● Experience supporting integration engines or message processing systems.

● Experience working in startup environments.