- Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers (oracles) fail and performing manual ledger reconciliations
- Action, review, and reconcile daily transactions — ACH deposits, wire transfers, and withdrawals — ensuring proper flow of funds
- Process manual KYC/KYB applications that trigger heightened risk flags; conduct deep-dive AML research on user profiles to prevent fraud
- Serve as the investigative backbone for the CX team — research transaction logs, data feeds, and contract specifications to resolve user disputes
- Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows
- Critically evaluate existing SOPs and speak up when a policy or process doesn't make sense or could be optimized
- Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management including Legal and Compliance
- Monitor compliance with rules governing FCMs and intermediaries; stay current on CFTC regulations, guidance, and enforcement trends to support internal policy and surveillance frameworks