DAY TO DAY:
The Content Operations Support is responsible for providing general support by performing necessary clerical and technical tasks. Receives primary directions from managers, supervisors, or other lead positions. May interact with internal customers and CAS organizational staff of all levels.
Responsibilities include general business/office procedures, electronic input and editing, as well as researching, analyzing, and determining the appropriate information for all document types.
Responsible for ensuring all data and information output of Content Operations is in computer-readable form. Ensures all data for users is consistent, accurate, and published within the currency and quality standards established by CAS. The Management team will provide task lists for specific job functions. Although the tasks are separate, cross training may occur.
Position Accountabilities
- Performs daily production check-ins, scanning, claiming gap issues, wanding, initial data entry, pagination, repair, matching, sorting, resolve diagnostic warnings and errors, dispatching for content documents and source document packages.
- Corrects diagnostic errors and warnings.
- Performs initial bib/abstract data entry for documents.
- Investigates and corrects errors. Perform audits of documents or processes as needed.
- Monitors and prioritizes production work in process in the Primary Literature Preparation group to ensure that production currency and schedules are met.
- Monitors publishers and vendor WEB sites for gaps, electronic publisher and URL documents and publications needed for our database building.
- Assists and collaborates with other content acquisition operations that impact production and CAS database building