An Enterprise Grocery retailer is seeking a Business Analyst to help establish enterprise planning, demand, and portfolio-management capabilities. This six-month, fixed-price engagement is expected to begin December 7, 2026, and reports to the Portfolio Planning Manager. The analyst will define capacity and resource-management processes, partner with Enterprise Architecture and platform teams, and coordinate integration of time-recording data and capacity tracking into ServiceNow. The role will develop demand-versus-capacity dashboards and establish requirements, workflows, and governance for intake, team formation, solution analysis, approvals, aging, and demand routing. The analyst will identify automation and AI opportunities, evaluate feasibility, cost, resourcing, timing, funding, and return on investment, and deliver a proof of concept that reduces manual effort. The analyst will also create mechanisms to track estimate changes and report on demand aging, cycle time, and process bottlenecks. The position is hybrid, with onsite work Monday through Wednesday in Grand Rapids, Michigan, and remote work Thursday and Friday. At the end of the engagement, the retailer may offer full-time employment, subject to business conditions; conversion is not guaranteed.