Must-Haves

• Experience leading end-to-end product design for complex digital products and connected customer journeys.
• Strong portfolio demonstrating product thinking, interaction design, systems thinking, visual execution, and measurable outcomes.
• Advanced proficiency in Figma, prototyping, information architecture, accessibility, and design systems.
• Strong understanding of customer research, usability testing, analytics, and data-informed design.
• Ability to independently navigate ambiguity, own complex initiatives, and align cross-functional stakeholders.
• Excellent communication, facilitation, and stakeholder-management skills.
• Experience partnering with Product and Engineering from problem definition through implementation.

Plusses

• Experience designing restaurant, retail, eCommerce, loyalty, marketplace, or similar consumer experiences.
• Experience across mobile apps, web, kiosks, and connected digital touchpoints.
• Experience mentoring designers and providing design direction.

Day-to-Day

• Lead complex design initiatives from problem framing through user flows, prototyping, validation, detailed design, and implementation.
• Translate customer needs, business goals, research, and technical constraints into intuitive, accessible experiences.
• Partner with Product, Engineering, Research, Analytics, Marketing, and Operations to shape requirements, priorities, and delivery decisions.
• Use research, analytics, usability testing, and customer feedback to identify opportunities and validate solutions.
• Apply and evolve design-system patterns to ensure consistent, high-quality experiences.
• Facilitate design critiques and working sessions, clearly communicating design rationale and recommendations.
• Perform design QA and collaborate with Engineering to maintain quality through implementation.
• Provide senior design leadership and mentorship as a lead individual contributor, with no formal people-management responsibility.