PURPOSE OF THIS JOB The Credit & Collections Specialist is responsible for a wide range of collection and customer service activities on the assigned customer portfolio, ensuring timely recovery of due cash, account reconciliation, dispute resolution, meeting RBDC DSO and A/R overdue objectives, as well as supporting the entire organization for stronger collection practices. KEY RESPONSIBILITIES MANAGING THE PROCESS Maintain an accurate and up-to-date customer accounts receivable aging Reconcile monthly customer statements and credits Identify all credit risk accounts daily for aggressive collections Regularly contact customers to follow up on account status, past due balances, and make notes in database Identify Bad Debts for management review; recommend corrective action as needed Prepare and send statements for all customers on account and deliver in preferred method Provide invoices to customers as required or requested Identify field process issues that may delay payment by customer and report to management Assist AR Manager with customer credit checks within established guidelines and procedures Prepare detailed reports as requested by management of portfolio Ability to travel as needed. Other duties as may be assigned. MINIMUM EXPERIENCE AND QUALIFICATIONS Associate degree or at least 4 years industry related collections experience Accounts Receivable experience is required Direct Store Delivery or Route Accounting experience is a plus · Experience with route accounting or ERP systems (High Radius and S4 a plus), including daily balancing, and database management · Good understanding of payment, invoicing and AR reporting processes · Excellent communication skills · Ability to analyze customer aging reports to minimize delinquencies and identify risk · Computer literate, including Excel, Word, Power Point and Access · Well organized, self-directed; requires very limited oversight · Displays leadership potential · Advanced problem-solving skills · Experience with customer relations or customer service functionalities · Proven track record in of collections, including negotiations and other options to secure payment is a plus · Accounting and/or bookkeeping experience is a plus