Mission Success

What You'll Do

Own your accounts end to end. Onboarding, adoption, delivery against contracted periods of performance, renewal, and expansion across a portfolio of government and enterprise customers.
Be Holocron in the room. Lead briefings, demos, quarterly business reviews, and executive conversations with mission owners and senior stakeholders.
Go where the users are. Spend real time with analysts and operators to understand their intelligence requirements, workflows, and pain points.
Turn pilots into programs. Spot expansion opportunities across commands, agencies, and partner organizations, and work with the founders to close them.
Be the voice of the customer. Bring field feedback back to product and engineering in crisp, prioritized asks that shape what we build next.
Drive adoption. Run training, build playbooks, and make sure every user knows how to get answers out of the platform.
Fix things fast. Coordinate across engineering, product, and leadership to resolve issues and over-deliver on commitments.
Build the function. Define the processes, metrics, and tooling Mission Success runs on as Holocron scales.

About 5 years in customer success, account management, solutions consulting, program management, or another customer-facing role, ideally in defense, intelligence, national security, or GovTech.
Exceptional presence with enterprise and government clients. You command a room of senior stakeholders, handle hard conversations, and leave people more confident than when you walked in.
Genuine passion for the defense and national security mission. You follow the space because you want to, not because the job requires it.
Working knowledge of how DoD and IC customers evaluate, buy, and adopt technology: pilots, periods of performance, contract vehicles, and accreditation.
A track record of owning renewals and expansions, or delivering measurable outcomes on contracted work.
High ownership and comfort with ambiguity. You act with urgency at an early-stage pace.
Strong written communication. You turn messy field feedback into clear, actionable asks.
U.S. citizenship. An active Secret clearance or higher is strongly preferred; you must be able to obtain and maintain TS/SCI.

Military service, intelligence analyst experience, or time as a government user of analytic tools.
Background in OSINT, science and technology intelligence, or technology and threat analysis.
Experience at an early-stage defense tech or GovTech company.
Comfort going technical with AI/ML or data platforms, with both users and engineers.