MUST:

• 3–5 years in a technical analyst role
• At least 1–2 years in banking operations/front-line banking operations technology as a Systems/Application Analyst
• Experience as a Systems/Application Analyst supporting a front-office banking application/system
• Strong troubleshooting and root-cause analysis skills with an analytical mindset
• Ability to triage issues and take tickets as they come in
• Great communication skills; highly motivated and proactive with troubleshooting
• Basic SQL – able to write SQL queries; full development experience is not required
• Understanding of testing a platform with multiple interconnected applications/components (ARGO has three main components that roll into the overall platform)

PLUS:

• Hands-on experience with ARGO, Fiserv, or another teller platform/technology within financial services

Day to Day:

Our regional banking client has an exciting opportunity to join their team as a consultant. In this role, you will support the ARGO teller platform, serving as a key technical resource for application support, troubleshooting, and issue resolution. You will act as a Level 2 escalation point for tickets that the support center cannot resolve, researching issues, performing root-cause analysis, writing basic SQL queries against SQL Server, and determining whether issues can be resolved internally or require coordination with IT teams or the vendor.

You will also help manage configuration and support across the platform’s interconnected applications, working closely with business and technical teams to keep front-line banking operations running smoothly.

As ARGO rolls out through the end of October, you will play an important role in testing, release management, and production support, partnering with the project team and lines of business to coordinate testing and prepare for the November 1 launch. After go-live, you will support monthly vendor releases, triage incoming issues, and proactively identify opportunities to improve the platform.

This is a highly collaborative role where strong communication, curiosity, and an analytical troubleshooting mindset will make a direct impact on the technology supporting the bank’s teller operations.