Embedded Tech / Systems Analyst

Location: Onsite in Stratford, CT – 5 days/week

Duration: 6-month contract with potential extension to 12 months and possible conversion

Salary conversion: $60K–$65K

Start: ASAP

About the Role:

Our MSP client looking for an Embedded Tech/Systems Analyst to provide onsite IT support for a healthcare client in Stratford, CT. This person will support approximately 125 users and will be the primary onsite technical resource. The role includes both face-to-face/deskside support and ticket-based troubleshooting, with occasional travel to nearby client locations.

Requirements:

• 1+ year of desktop/deskside IT support experience, including both in-person support and ticket resolution
• Healthcare IT/support experience
• Strong communication and customer service skills, including supporting executives/C-suite users
• Comfortable being the primary/only IT technician onsite
• Strong ticketing system experience
• Hands-on Active Directory experience, including user accounts, onboarding/offboarding, password resets, security groups, permissions and disabling accounts
• Hands-on Azure/Entra ID experience, including user/account administration, permissions and security groups
• Microsoft 365 experience, including user administration, distribution lists, shared mailboxes and the M365 Admin Center
• Basic networking/troubleshooting knowledge, including connectivity, DNS/IP and troubleshooting access to network resources
• Experience supporting/deploying phone systems
• Experience working within an enterprise/domain environment
• Reliable vehicle and valid driver's license; comfortable traveling to nearby client locations when needed

Plus:

• MSP/managed services experience
• Microsoft certifications
• Additional networking or Microsoft administration certifications

Day to Day:

You'll receive both walk-up requests and escalated tickets from the Level 1 support team. You'll troubleshoot issues directly with users, determine the appropriate solution or escalation path, and provide hands-on support across Microsoft 365, Azure/Entra ID, Active Directory, endpoints, networking and other onsite technology.