Required Skills

• 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
• Property management or PropTech industry experience with understanding of multifamily and commercial real estate operations
• Proven track record driving net revenue retention above 110% through expansion and renewal strategies
• Executive relationship management with enterprise Directors and VP-level stakeholders
• Implementation and onboarding program management for technical software deployments across multi-site portfolios

Preferred Skills

• Experience with parking operations, access control systems, or physical asset management platforms
• Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
• Background in residential or commercial property management operations (HOA, multifamily, office)
• Familiarity with mobile app adoption strategies and resident engagement programs