We are seeking an experienced Project Manager to manage the Client delivery side of the IT Operations and Service Desk AI, automation and efficiency initiatives

This role owns Client planning, coordination, governance, and readiness while partnering with a third‑party vendor responsible for implementation.

As the Client delivery lead, you will ensure internal teams and stakeholders are aligned, vendor execution is effectively coordinated, and leadership has clear visibility into progress, risks, and decisions through executive‑level reporting.

Key Responsibilities:

• Serve as the client project lead for Service Desk transformation initiatives
• Own client‑side planning, execution oversight, and delivery to production
• Develop and maintain project plans, milestones, dependencies, and readiness activities
• Coordinate and track project deliverables, risks, and dependencies
• Facilitate cross‑functional alignment across EUC, Service Desk, Architecture, Security, Infrastructure, and Operations teams
• Manage Client‑side RAID and ensure alignment with enterprise governance, security, and compliance standards
• Provide clear, consistent status reporting and participate in executive‑level updates
• Maintain project documentation, decision logs, and delivery artifacts
• Support additional operations or service desk initiatives as needed (no people management)