The Service Administration Assistant works as part of the Service Administration team out of our Rolling Meadows, IL office. The Service Administration Assistant serves as a cross-process support between customers, regional service operational managers, and regional technical managers.

Key Responsibilities:

Process work orders for service providers, including pre-site consultations, installations/commissionings, warranty claims, and Key Account out-of-warranty. Answer provider questions and resolve inquiries related to the work performed.

Other duties or projects as assigned.

Qualifications:

Salesforce experience is a plus

• Precise, detail-oriented, with ability to analyze data
• Ability to speak to different levels of people
• Willingness to assist customers, ability to see the challenges they face, manage, build, and maintain those relationships