Key Responsibilities

• Support end-to-end fulfillment for fresh and frozen orders—delivery scheduling, appointment 

booking, freight arrangements, and customer notifications—across company and 3PL partners

• Create, print, and process Bills of Lading (BOLs) as orders ship; prepare outbound documentation, 

including seals and required customer paperwork

• Submit daily order releases to cold-storage and 3PL partners in line with QC direction; track 

released pallets and report remaining pallets weekly

• Create and manage inbound and outbound freight purchase orders in NetSuite; track rates and 

evaluate carrier selection by customer/order

• Process export and co-packing orders end to end, ensuring complete and compliant documentation

• Track outbound customer orders through delivery; proactively communicate any delays and capture 

shipment details for each order per the record-keeping process

• Review proofs of delivery (PODs) from carriers and report shortages or discrepancies

• Maintain the shipping-records filing system and administrative documentation so records stay 

organized and retrievable

• Partner with operations, sales, and warehouse teams to keep workflows aligned and orders moving

• Participate in a monthly weekend on-call rotation for customer notices, warehouse updates, and 

delivery-delay communication

• Ensure compliance with company procedures, documentation standards, and safety protocols