Duties

(List in descending order of importance. Add an additional sheet if necessary. Estimate the

percentage of time spent on each activity. Begin sentences with action verbs, such as develop,

coordinate, etc.)

● Point of contact for assisting APA pilots in the support and plan of action for

psychological distress or mental health issues.

● Provides assessment, brief solution-focused counseling, referral and follow up

services.

● Ability to differentiate between a situational and developmental crisis while promoting

safety and emotional stability for a pilot or their family members in need.

● Researches, analyzes, and makes internal referrals to APA committees or departments

and external referrals to counselors.

● Works closely with APA committees, APA Medical/STSAP Department, Benefits

Department, and Legal Department regarding pilot mental health issues, and other

offices dealing with related issues.

● Works across all departments and committees in order to support and provide

resolution for pilots as they navigate psychological distress, as well as the process of

returning to flying status.

● Fields calls and emails from APA pilots, ensuring an understanding of the issue or

concern, and then implements an effective course of action to ensure a timely resolution.