Overview
Seeking an experienced Business Analyst to support the operational management, enhancement, and continuous improvement of an enterprise GIS platform environment. This individual will serve as a key liaison between technology and business teams, driving incident resolution, backlog prioritization, testing coordination, and process improvement initiatives.
Key Responsibilities
- Lead incident intake, triage, prioritization, and resolution tracking to ensure timely issue management.
- Manage and monitor security vulnerabilities, including remediation efforts related to CVEs and other identified risks.
- Own and maintain the Jira backlog, including epics, user stories, defects, and sprint priorities in collaboration with product and technology stakeholders.
- Coordinate testing activities across business and technical teams to support releases and platform enhancements.
- Facilitate retrospectives and continuous improvement efforts to optimize processes and team effectiveness.
- Develop and deliver status updates, risk assessments, and progress reporting for leadership.
Required Qualifications
- 7+ years of experience as a Business Analyst, Product Analyst, Systems Analyst, or similar role.
- Strong experience working in Agile/Scrum environments.
- Hands-on experience managing backlogs, user stories, defects, and priorities within Jira.
- Experience supporting GIS platforms or other enterprise-scale technology platforms.
- Strong stakeholder management, communication, and organizational skills.
Preferred Qualifications
- Coursework or educational background in GIS, Information Technology, Computer Science, or a related field.
- Experience with Jira administration and Agile delivery methodologies.
- Scrum certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar.