Overview

Remote role supporting automation workflows between ServiceNow and Jira. Focuses on maintaining, configuring, and improving automation processes while providing basic operational support across systems and infrastructure.

Must‑Haves

• Knowledge of ServiceNow automation principles

• Knowledge of Jira automation principles and general Jira administration

• Ability to maintain, configure, and troubleshoot automation workflows

• Basic understanding of IT systems, backups, recovery, and batch monitoring

• Strong communication and ability to follow established procedures

Plusses

• Experience implementing automation strategies

• Exposure to hardware/software support (servers, desktops, storage)

• Prior experience with ServiceNow–Jira integrations

• Bachelor’s degree or equivalent experience