Job Description

Provide IT systems support to end users across a variety of computer system issues. Handle incoming support requests via phone, email, and ticketing system. Troubleshoot and resolve simple to moderately complex technical issues, escalate when appropriate, and ensure accurate documentation and timely follow‑through. Support real‑time issue resolution to reduce downtime and maintain high customer satisfaction. Stay current on policies, product updates, and industry trends. Participate in after‑hours support rotation via on‑call cell phone.

Must‑Haves

• (3) years of computer systems–related experience
• (2) years proprietary software support experience
• (1) year Windows OS troubleshooting experience
• Strong knowledge of Windows OS, Outlook, and Microsoft Office
• Strong written, verbal, and business communication skills
• Analytical and decision‑making abilities
• Strong organizational skills and attention to detail
• Excellent customer service and interpersonal skills
• Ability to manage stress, time, and competing priorities
• Ability to work effectively in a team environment
• Ability to meet or exceed performance expectations

Plusses

• Associate degree in a computer technology field
• JURIS or claims management application experience
• Experience supporting high‑volume ticket environments
• Prior experience in hybrid or remote support settings